E-Commerce Legal Pack
Complete legal document kit for launching an online store under Uzbekistan law.
What it is and why you need it
An online store without legal documents is a business running on luck. Three essential documents cover the main legal risks of selling goods online and protect you from buyer claims, regulator action and payment system issues.
What happens without proper documents
- Buyer demands a refund on any grounds and wins the dispute
- Payment system blocks the account for violating public offer requirements
- Regulator fines for violating personal data processing legislation
- Chargebacks with no defence — no documented terms of sale
- Aggregator or marketplace refuses to connect without required documents
What's included
| 1. Public offer for goods sale | Order, payment, delivery terms, liability, dispute resolution procedure |
| 2. Personal data processing policy | Compliant with the Law of Uzbekistan on Personal Data. Required for any site collecting user data |
| 3. Exchange and return policy | Clear return conditions, deadlines, procedure, exceptions. Reduces disputes and chargebacks |
Who it's for
| Who | How they use it |
|---|---|
| Online stores | Required legal foundation for operations |
| Marketplaces | Documents for onboarding sellers |
| D2C brands | Protection for direct-to-consumer sales |
| Instagram and Telegram shops | Minimum legal protection for informal commerce |
Why not to copy from competitors
Documents written for someone else's business often contain terms that work against you in court. Our package is drafted under Uzbekistan legislation.
Frequently Asked Questions
What legal documents does an online store need?
An online store needs: public offer agreement, privacy policy, return and exchange policy, personal data consent form, delivery terms, and terms of service.
Is a public offer mandatory for online stores?
Yes, displaying goods on a website with prices constitutes a public offer under Uzbek law. A properly drafted offer protects the store from unfounded customer claims.
What are the return rules for online purchases in Uzbekistan?
Buyers can return quality goods within 14 days of purchase. For distance selling — within 7 days of receipt. Defective goods are subject to replacement or return within the warranty period.